Contact Order Desk if you have questions about an order you placed, would like help placing an order, or have questions about products
Contact Sewing Machines if you have questions about a machine, or if you are having difficulty with your machine and would like technical support.
Contact Education if you have questions about classes, files for a class you have purchased, or would like some tips in a specific field.
Contact Feedback if you would like something to change about how the website is laid out, would like to let us know your thoughts about our business, or just general thoughts about how things are working.
Or call us at 403-252-3711 We are open Tuesday-Saturday 10am-6pm closed Sunday, Monday & most Holidays
Frequently Asked Questions
Q: Will you be getting more of __________ fabric in? A: Probably not, most of the fabric we order is a buy once and sell the bolt until it is empty. Other than the basics like solid colours, the fabric is printed by the manufacturer once, we make a purchase and that is it. So we always recommend getting a little more than you think you need for a project.
Q: Do you service machines? A: Yes, we have a wonderful in-house service team for repairs and maintenance. We can service Bernina, Bernette, Brother, Handi-Quilter, and Titan brand machines. If you have a machine that is not one of those brands please reach out to us through the above service contact to ask if we can service your machine. If you would like more info CLICK HERE
Q: I tried to create an account, or reset my password and I am not receiving the email to reset my password or verify my account. What do I do? A: We have noticed that some customers are not getting the emails that they should. Sometimes this is because the email junk filter has put your email into the junk or spam folder. First check there then if you still do not have the email please email firstname.lastname@example.org and they can reset, verify or create your account for you. Afterwards you will be able to login using a temporary password and reset it within your account. We hope to rectify this issue soon.