Contact Order Desk if you have questions about an order you placed, would like help placing an order, or have questions about products
Contact Sewing Machines if you have questions about a machine, or if you are having difficulty with your machine and would like technical support.
Contact Education if you have questions about classes, files for a class you have purchased, or would like some tips in a specific field.
Contact Feedback if you would like something to change about how the website is laid out, would like to let us know your thoughts about our business, or just general thoughts about how things are working.
Or call us at 403-252-3711 We are open Tuesday-Saturday 10am-6pm closed Sunday, Monday & most Holidays
Frequently Asked Questions
Q: Will you be getting more of __________ fabric in? A: Probably not, most of the fabric we order is a buy once and sell the bolt until it is empty. Other than the basics like solid colours, the fabric is printed by the manufacturer once, we make a purchase and that is it. So we always recommend getting a little more than you think you need for a project.
Q: Do you service machines? A: Yes, we have a wonderful in-house service team for repairs and maintenance. We can service Bernina, Bernette, Brother, Handi-Quilter, and Titan brand machines. If you have a machine that is not one of those brands please reach out to us through the above service contact to ask if we can service your machine. If you would like more info CLICK HERE
Q: I tried to create an account, or reset my password and I am not receiving the email to reset my password or verify my account. What do I do? A: We have noticed that some customers are not getting the emails that they should. Sometimes this is because the email junk filter has put your email into the junk or spam folder. First check there then if you still do not have the email please email email@example.com and they can reset, verify or create your account for you. Afterwards you will be able to login using a temporary password and reset it within your account. We hope to rectify this issue soon.
Q: Who can I call if I have questions? A: It would be best to call orderdesk at 403-252-3711. They can answer most questions and will redirect or find out for you if they do not.
Q: What are your store hours? A: We are open Tuesday-Saturday 10am-6pm and closed Sundays, Mondays and holidays.
Q: I paid for a class and I can’t find my recording of the class, class notes, or files for the class. Where can I find them? A: You can find almost all the class notes, recordings and files on the class page. You should have received an email with the link to the class page and password to access it. If you do not have the email anymore check you account orders if you purchased the class online. There is a link and password in the order details if you purchased online. Otherwise reach out to firstname.lastname@example.org and they will send you what you need.
Q: Where do I find discount codes? A: Most of the time discount codes will be disclosed in an email, given during a presentation, printed in an ad, or given in a class