Service Department
Picture of the My Sewing Room Service Department

My Sewing Room is proud to have an in-house Service Department, ready to service and maintain your machines. Our service technicians are certified for all BERNINA, bernette, Brother, EverSewn and Handi Quilter products.

Our Service Department is open from 10:00 a.m. until 4:30 p.m., Monday through Friday and some weekends, should you wish to speak to a technician. Please phone first, to confirm that a technician will be available to help you before bringing your machine in.

Your machine will be looked at in the order in which it was received and service times will vary. Machines may be dropped off or picked up at any time during our regular business hours.

We offer:

Spot checks

A spot check is the first step in our service process. In a spot check, we can diagnose small issues, such as tension problems and machine threading difficulties, as well as larger areas of concern. Our technicians will correct the item, or recommend a full repair, should one be required.

Please phone first, to confirm that a technician will be available to perform a spot check, before bringing your machine in.

Regular maintenance

Regular maintenance is an important part of keeping your machine running properly. Regular maintenance includes checking all parts, a full cleaning, lubrication and standard adjustments to ensure trouble-free operation of your machine. We do not just “blow and go” like some other repair shops do.

Due to the high demand for machine service, we recommend pre-booking your regular maintenance by calling the store and talking to any of our Service Department staff. We will call you when we are ready for you to bring your machine in, so that you can continue using your machine up to that time.

Repairs

Sometimes machines break, but we’re always here to help! While regular maintenance covers the basic maintenance of a machine, it does not cover any repairs that the machine might need. When in doubt, we recommend that you bring your machine in for a spot check. Any repairs required will be discussed with you prior to fixing them.

Scissor sharpening

Keep your scissors sharp for accurate and easy cutting. We offer scissor sharpening on all regular types of scissors - we are unable to provide sharpening for pinking shears.

Makes and models

We service:

We are unable to service:

While we are currently able to service older mechanical machines, our access to parts may be limited which may limit our ability to successfully repair the machine. When in doubt, we recommend our spot check service.

We are unable to service “computerized” sewing machines of any brand other than BERNINA, bernette, Brother, EverSewn and Handi Quilter.