Service Department
Picture of the My Sewing Room Service Department

My Sewing Room is proud to have an in-house Service Department, ready to service and maintain your machines. Our service technicians are certified for all BERNINA, Brother, EverSewn and Handi Quilter products.

Our Service Department is open from 10:00 a.m. until 4:30 p.m., Monday through Saturday, should you wish to speak to a technician. Machines may be dropped off or picked up at any time during our regular business hours.

We offer:

Repairs

Drop off your machine anytime during our regular business hours. It will be looked at in the order in which it was received. Service times vary depending on how many machines are being looked at currently. Any repairs required will be discussed with you prior to fixing them.

Spot checks

If your machine just needs a quick look at a minor issue such as thread tension, bring in your machine during our Service Department hours for a spot check. Our technicians will correct the item or recommend a full repair should one be required.

Please phone first, to confirm that a technician will be available to perform a spot check, before bringing in your machine.

Regular maintenance

Regular maintenance is an important part of keeping your machine up and running properly. Regular maintenance includes checking all parts and electronics, lubrication and a full cleaning, to ensure trouble-free operation of your machine. We do not just “blow and go” like some other repair shops do.

Pre-book your regular maintenance by calling the store and talking to any of our staff. Our Service Department will call you when they are ready for you to bring in your machine, so that you can continue using your machine up to that time.

Scissor sharpening

We also offer scissor sharpening on all regular types of scissors. Keep them sharp for accurate and easy cutting.